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Services/work required:
The Department is upgrading to Windows 7/ Office 2010/ Outlook/ Internet Explorer 9. There is a large amount of work to ensure that all staff, the applications and peripherals that they use, are all captured and are fully operational for them as part of the upgrade process.
The services will include and not be limited to:
• Communicate with staff to determine their desktop requirements.
• Collate and organise desktop requirements for all DIAC staff.
• Build a database system to store staff desktop requirements. The information will need to be accessible by all staff.
• Ensure software license compliance for desktop applications.
• Collate and organise hardware peripheral requirements for staff.
• Work with the Department’s External Service Provider to ensure the delivery of applications in line with the upgrade to Windows 7 and Office 2010.
• Report on applications and hardware used by staff.

Selection Criteria:
Mandatory
• At least 5 years in the IT industry, preferably in a variety of roles with systems integrators or corporate IT departments.
• Experience with MS deployment technologies such as SCCM, MDT, WDS.
• Excellent Windows 7, Office 2010, Server 2008 and Active Directory skills.
• Experience with Windows SOE development including Group Policy.
• Experience in developing a database application capable of storing significant data (any language, any technology).
• Excellent communication and documentation skills.
Desirable
• Experience with Application management and packaging.
• Experience with VMWare, Hyper-V, App-V.
• Experience with a wide variety of networking products and services.
• Experience with Citrix and thin client computing.
• Current and relevant MS certifications.
Criteria do not need to be addressed separately if clearly demonstrated in CV.

Security Clearances: ‘BASELINE VETTING’ security clearance required.
IMPORTANT: Where the need for a security clearance has been identified (as above), DIAC requires all specified personnel commencing in the department to undergo a security clearance. In this instance, you must have completed and submitted a security pack to AGSVA before you will be allowed to commence.
To initiate the security clearance process, a “Request/Confirmation of security clearance” form is to be obtained from and submitted to your DIAC Contract Manager/Panel Administrator.
The Contractor will be required to meet the cost of any security clearances that are required.

Timeframe for response Close of Business (17:00) Thursday, 30 June 2011

Timeframe for required Services Contract until 30 June 2012.
Please confirm the availability of each of the specified personnel.

Limitation of liability- cap $10 million (clause 15 of the Standard Contract Terms)

Fee structure Hourly rates including both GST inclusive and exclusive rates, and quoted in either half or full dollars.

Other requirements
• Please specify if candidate is currently employed at DIAC.
• Please specify if candidate has been previously employed at DIAC.
• Candidates submitted must be Australian Citizens. Confirmation of candidate’s citizenship status required in Schedule 12 submissions.
• Rate should appropriately reflect candidate’s skills and experience.
• Interstate candidates must be prepared to travel to Canberra for an interview. Phone interviews will not be considered.
• Successful candidate must be available to start at short notice.
• Include referee contact details.
• Please list any subcontracting arrangements in the Schedule 12.
• DIAC work order requirements – See attachment A to this RFQ.

Invoices Tax invoices are to be submitted monthly in arrears and include the following information:
a. Title of Services, or reference to this agreement;
b. Name of the Specified Personnel;
c. Name of the Cost Centre Manager;
d. Contract number and or Standing Order number;
e. Relevant timesheets including number of hours worked by Specified Personnel in the billing period;
f. Timesheets signed by the appropriate DIAC financial delegate, including the cumulative total hours worked under this contract in the current financial year; and
g. Applicable amount of GST identified as a separate item.
h. Contractors ABN and address

Police Checks:
Character checking includes a check of police records and disclosing whether you have ever been disciplined or dismissed for misconduct during previous employment. Before commencing, specified Personnel must complete the following as part of the building access process:
• Criminal History Declaration
• National Police Check Application Code 30
DIAC reserves the right to carry out reviews in respect of personnel, facility and information technology security clearance checks.
DIAC expects the Contractor to meet current departmental security instructions.
Compliance with industry codes and guidelines Panel Members should be active in industry bodies, associations and communities of practice relevant to the tendered services
Where applicable, Panel Members should demonstrate their commitment to relevant industry codes or guidelines, including codes of practice, skills accreditation, competency certification, or quality standards
Travel Where Specified Personnel are required to travel on behalf of the department, the following travel payments and process for claiming payment will apply.

Airfares and Accommodation*:
• All domestic travel must have the prior written approval of an appropriate departmental delegate (F120B) prior to the person travelling .The department will not pay for any travel, accommodation or expenses unless they have been pre-approved in writing by the department. International travel can only be approved by the relevant Deputy Secretary and must be cleared by the relevant First Assistant Secretary.
• Specified Personnel who are required to travel domestically or internationally on behalf of the department must travel economy class.
• All air travel, hire cars and accommodation must be booked by a departmental staff member through the department’s travel management company.
• The department will meet the cost of accommodation up to the rates set for non-SES.
• Specified Personnel must not provide their frequent flyer number or accrue rewards/point in relation to any travel undertaken on behalf of the department.
Actual expenditure only will be reimbursed up to the maximum rates as listed above.
• No payment for a meal(s) will be made if the Specified Personnel are attending an event where meals are provided.
• No payment for a meal will be made if the accommodation rate includes that meal (eg breakfast), even if the Specified Personnel sources their meals elsewhere.
• If the travel is overseas, the Specified Personnel can claim for meals only from the time of arrival at the destination to the time of departure (i.e. no amount will be paid in relation to meals for the period of time in transit).
• Expenses related to essential transport costs such as taxis, parking or tolls may be reimbursed if approved by the appropriate delegate and original receipts are provided to verify the expenditure.
A ‘Full day’ is defined as a working day that includes overnight accommodation and is greater than 8 hours in total travel time on the day of departure or return.

Invoicing – Travel Expenses:
• The department must be provided with a separate correctly rendered tax invoice for all travel expenses. Such invoices may only be submitted to the department after the expenses have been incurred, in accordance with replacement clause 12.3.
• Supporting documentation, e.g. original copies of receipts and delegate approval must be provided with the invoice to verify and support actual expenditure.
• Specified Personnel cannot claim travel expenses for which they have been reimbursed as a tax deduction.
• Specified Personnel cannot claim travel time as actual hours worked. *In circumstances where travel is longer than 21 days in duration, the travel payments listed above do not apply.

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Published at 29-06-2011
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